If you would like to return any incorrect or faulty item bought from the Trekmates website, please get in touch with us first using our Contact Us page.
To return an item to us please read our terms and conditions below.
- You can return any item for a refund within 28 days of receiving your original order.
- You can also exchange any item within the original 28 days; however, we can only change this for an alternative size or colour to the original product you ordered.
- If you would like an exchange for a different item to the original, or the item you want is sold under a different product code and/is a different price to the original item purchased from us, you will need to return the unwanted item for a refund and place a new order.
- Any refund will be base on the price the item was purchased at, including any additional discounts applied to the original order.
- The goods returned are your responsibility until they reach us, so please make sure any are properly packaged and can’t get damaged on the way.
- Returning items in store to us at Beeston is free. We can also provide a Freepost returns address to use when posting items back to us.
- If any of these options are not suitable then you can make your own arrangements through any other postal carrier. Please note you will have to cover the postage costs yourself if you choose to make your own arrangements.
- If you wish to send an item back to us using another postal carrier our returns address is; Trekmates Returns, New Vernon House, Vernon Avenue, Beeston, Nottingham, NG9 2NS
Once we have received your return we will send you an email outlining any details regarding refunded or exchanged items. If you have requested an exchange and an item is out of stock, we will inform you that we could not exchange it and issue a refund instead. We will send you another email once your refund has been completed or we have posted out your exchanged item.
If you have not contacted us before returning an item back to us, this can delay the process whilst we contact you in regards to your return to us.